FREQUENTLY ASKED QUESTIONS
Got questions about our products, orders, or delivery? We've got answers. Browse our most frequently asked questions below, or get in touch with our team if you need more help.
Orders & Returns 📦
Can I cancel or change my order after placing it?
Orders can only be canceled before they have been dispatched. You will receive a "On The Way" confirmation email when your order is shipped. If your order has already been dispatched, please contact our customer service team to arrange a return.
What if my order arrives damaged or faulty?
In the rare instance that your order arrives damaged or faulty, please contact us within 48 hours of receiving it. We will guide you through the return process and arrange a replacement or refund once the item has been inspected. See our Return Policy for more information.
How do I return my order?
To initiate a return, please contact our customer support team to confirm eligibility and start the return process. To be eligible for a return, items must be in their original, unused condition with all packaging intact. Once we receive and inspect the returned product, we will process your refund or replacement. Customers are responsible for return shipping costs unless the item is defective.
Shipping & Delivery 🚚
How long does delivery take?
We dispatch orders the following day using your chosen delivery method. Estimated delivery times are:
- UK: Next working day
- EU: 3–5 working days
- Worldwide: 5–7 working days
How can I track my order?
You will receive an email notification with tracking details once your order has been dispatched. You can also track your order by using our live chat feature in the bottom right corner of your screen.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times vary by location, with orders to the EU typically arriving in 3–5 working days and worldwide orders in 5–7 working days.
Payment FAQs 💳
Is my payment information secure on your website?
Yes, your payment information is fully secure. We use trusted card payment processing systems to ensure that your personal and payment details are protected throughout the checkout process.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, Mastercard, American Express, and other secure payment options.
How do I apply a discount code to my order?
During checkout, simply enter your discount code in the designated field and click "Apply". The discount will be reflected in your order total before you complete the payment.